Privacy Policy

Last updated: 5 Jan 2026

Who we are

This Privacy Policy explains how Diverge (“we”, “us”, “our”) collects and uses personal data when you visit wearediverge.com, contact us, or work with us.

Data controller: Diverge LTD
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9jQ
Email: info@wearediverge.com
Phone: 020 8226 0474

What personal data we collect

Depending on how you interact with us, we may collect:

A) Information you provide

Name, email address, phone number
Company name, role
Message content and any attachments
Meeting details (if you book a call)

B) Information we collect automatically

IP address, device and browser information
Pages you visit and how you use the Site
Referral source (e.g., how you found us)

(We collect this using cookies and similar technologies, see our Cookie Policy.)

C) Client/project data

If you become a client, we may process:

Project contacts and stakeholder details
Collaboration notes and deliverables
Billing and contract information

How we use your data

We use personal data to:

Respond to enquiries and requests
Arrange and manage meetings/calls
Provide proposals and deliver services
Improve the Site, content, and user experience
Send relevant updates/marketing (only where permitted)
Maintain security and prevent fraud
Comply with legal obligations

Legal bases for processing (UK GDPR)

We rely on one or more of these bases:

Legitimate interests: to respond to enquiries, run our business, improve our services (balanced against your rights)
Contract: to deliver services or take steps prior to entering into a contract (e.g., proposals)
Consent: for optional cookies and certain marketing communications where required
Legal obligation: for tax/accounting and other legal requirements

Marketing communications

If you receive marketing from us, you can opt out at any time by:

Clicking unsubscribe (where included), emailing info@wearediverge.com

We do not sell your personal data.

Who we share data with

We may share personal data with trusted service providers (“processors”) who help us run our business, such as:

Website hosting/platform providers
Analytics and performance providers
Email/calendar/video meeting tools
CRM and proposal tools
Accounting/invoicing providers

We only share what’s necessary and require appropriate security and confidentiality.

International transfers

Some of our providers may process data outside the UK. Where this happens, we use appropriate safeguards (such as UK International Data Transfer Agreements or equivalent measures) to protect your data.

How long we keep data

We keep personal data only as long as necessary for the purposes described above, including:

Enquiries: typically up to 12–24 months
Client/project records: typically 6 years (for legal/accounting reasons), unless longer is required

Your rights

Under UK GDPR, you have rights including:

Access to your personal data
Correction of inaccurate data
Deletion (in certain circumstances)
Restriction of processing
Data portability (where applicable)
Objection to processing (including direct marketing)
Withdraw consent (where consent is the basis)

To exercise your rights, email info@wearediverge.com

Security

We take reasonable technical and organisational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to protect your information.

Children

Our Site and services are not directed to children, and we do not knowingly collect data from children.

12. Complaints

If you’re unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk